Manchester Roller Sports aims to be a learning organisation. We want to find out what we are doing well and what we are doing badly – so that we can do even better in the future. So we welcome feedback from our service users. Praise and blame are equally useful. Let us know how you have found our service.
If you are puzzled or concerned by the way we have treated you, you may ask us for an explanation before deciding whether to make a complaint.
You may make a complaint about any aspect of our service regardless of whether you have asked for an explanation first.
If you wish to make a complaint, we have a simple procedure, which we will be happy to tell you more about.
As an Equal Opportunities organisation, we aim to treat everyone on their merits – irrespective of age, disability or impairment, race, ethnic or national origin, gender, marital status, sexuality, dependants or class. If you believe we may have discriminated against you on such grounds, we would be very concerned and would welcome the chance to investigate your complaint thoroughly.